Licensing Errors: Quick Fix

If the error you are seeing appears to be related to your license and/or installation and you cannot find a solution for it in this section of the KB…

Or, you found a solution for the error you are seeing and it linked you back here…

Please do the following:

1. Close out of Imatest

2. Update the [imatest] section of your INI file to include the entries -
   license_debug = 1
fileLogLevel = 255

   1. If needed, here are instructions to help with this: INI File Default Location.

3. Delete the .lic file from:

   1. Mac: /Library/Application Support/Imatest

   2. Windows: C:\ProgramData\Imatest\license

   3. Linux: /var/lib/imatest

4. Restart your computer

5. Re-try the activation

**NOTE: ProgramData and AppData are hidden folders. Instructions on how to view hidden files on Windows can be found here: File Explorer in Windows | Microsoft Support.

If this does not fix things, please send us all log files located at:

• Mac: /Library/Application Support/Imatest

• Windows: C:\ProgramData\Imatest\license

• Linux: /var/lib/imatest

and

• Mac: /Users/<user>/Library/Application Support/Imatest

• Windows: C:\Users\<user>\AppData\Roaming\Imatest

• Linux: ~/.imatest

(NOTE: This should include sessionlog.txt and imatest.log along with a few other files)

along with your license number and the error message you are seeing, and we will look into it further.