Unknown error is caused by blocked access to the computer operating system or network connection.
This may be due to a computer policy on the network that blocks ability for our Licensing service to properly function, or a Internet connection that is blocked or redirected
- On the first run of the software when a Trial License activation is attempted
- On activation or deactivation of the software license.
This can also occur when your system has an inactive Netbios, which our licensing requires to generate an ID for the machine activated.
Possible Resolutions
- Ensure Netbios is enabled on your machine
- Run Imatest software product or Imatest license manager using an Administrator account
- If internet access is blocked or redirected, setup your Proxy Server or perform an Offline Activation
If All Else Fails
- Run the License Problem Diagnostics utility, and send the results to [email protected].
- Try running Imatest on a different computer that doesn't have the extra computer or network restrictions applied.